Your home may be repossessed if you do not keep up repayments on your mortgage.

The Mortgage Giant is a trading name of LVB Financial Services Limited. LVB Financial Services Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 762289

Registered in England and Wales No: 10068704. Registered Office: The Mortgage Giant, 2nd Floor, 4 Yelverton Rd, Bournemouth BH1 1DF. Calls may be recorded for training and monitoring.

We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the service we provide on your account, please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk.

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